Uji77 FAQ – All Your Answers in One Place

Yes, the KYC (Know Your Customer) process is required to ensure the security of all members and to comply with platform policies. You will need to upload photos of your Malaysian ID (front and back) along with a selfie holding your ID. The review process takes between 30 minutes and 24 hours. Once verified, your deposit and withdrawal limits will be automatically increased. KYC only needs to be completed once throughout your membership.

No. Each user is only permitted to hold one active uji77 account. Owning multiple accounts violates our terms of use and may result in all related accounts being suspended and balances forfeited. If you are experiencing issues with an existing account, contact our support team via live chat for immediate assistance. We will help resolve your issue without the need to open a new account.

To update your phone number, log in to your account and go to Settings > Personal Information > Phone Number. You will need to verify your identity via OTP sent to your old number first, then enter the new number and confirm with a second OTP. If your old number is no longer active, contact our support team with a copy of your ID for manual verification. This process takes between 1 and 3 business days.

uji77 accepts a variety of deposit methods for the convenience of Malaysia members. You can deposit via local bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong), online FPX, e-wallets such as Touch 'n Go eWallet, Boost, and GrabPay, as well as cryptocurrencies including USDT and Bitcoin. The minimum deposit is RM20 for bank transfer and FPX, and RM50 for cryptocurrency. All deposits are processed in real time with no additional fees charged by uji77.

Deposits via FPX and e-wallets are processed instantly — typically within 1 to 3 minutes. Manual bank transfers take between 5 and 30 minutes depending on your bank's system. Cryptocurrency deposits are usually credited after 1 to 3 blockchain confirmations, approximately 10 to 30 minutes. If your deposit has not been credited after 1 hour, please keep your transaction receipt and contact our support with proof of payment for an immediate review.

Deposit limits depend on your account level and KYC status. Accounts without KYC verification have a daily deposit limit of RM500. Once KYC is verified, the limit increases to RM10,000 per day for standard accounts. VIP members enjoy higher deposit limits based on their VIP tier — from RM20,000 up to no limit for Diamond members. If you need a higher limit, contact your VIP account manager for an adjustment.

Log in to your uji77 account, then go to Dashboard > Withdrawal. Enter the amount you wish to withdraw, select your withdrawal method (bank transfer or e-wallet), and ensure your bank account name matches the name registered at uji77. Submit the request and you will receive a notification once the withdrawal is processed. Make sure all bonus rollover requirements have been met before submitting a withdrawal to avoid rejection.

Standard withdrawals are processed within 15 minutes to 2 hours during normal business hours. For Gold VIP members and above, withdrawals are guaranteed within 15 minutes. Withdrawals made late at night (after 11 PM) or on public holidays may take slightly longer — usually before noon the following day. If your withdrawal exceeds 4 hours without any update, please contact our support with your transaction reference number.

Withdrawals may be rejected for several reasons: (1) Bonus rollover requirements not met — ensure you have wagered according to the set requirements. (2) Bank account name does not match the uji77 profile name — names must match exactly. (3) KYC not yet verified — complete identity verification first. (4) Suspicious activity detected on your account requiring a security review. Contact our support to find out the exact reason for rejection and how to resolve it.

New uji77 members are eligible for an attractive first deposit welcome bonus, which is credited automatically when you make your first qualifying deposit. There are also free spins for selected slot games and betting credits for the sports section. The bonus amount depends on your deposit. All bonuses are subject to clear and transparent rollover requirements — check the Promotions page after login for the latest full terms.

Rollover (or wagering requirement) refers to the minimum amount you must wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM100 bonus with a 5x rollover, you need to place a total of RM500 in wagers before withdrawing. You can track your rollover progress in real time via your account dashboard under "Active Bonuses". Different games may carry different rollover contribution rates.

Yes, you can choose to opt out of bonuses when making a deposit. Select the "No Bonus" option on the deposit page if you do not want to be bound by rollover requirements. If a bonus has already been credited to your account and you wish to cancel it, contact our support team before placing any wagers — we can help remove the bonus so you can withdraw your deposit without rollover restrictions.

Yes. uji77 uses 256-bit SSL encryption for all communications between your device and our servers. Your personal data is stored on protected servers and will not be shared with third parties without your consent, except as required by law. We adhere to strict privacy policies and conduct regular security audits. Your financial information, including bank account numbers, is encrypted and cannot be viewed in full by uji77 staff.

If you suspect your account has been accessed without authorization, act immediately: (1) Change your password right away via the Settings page. (2) End all active sessions other than your device via the Account Security menu. (3) Review your login history and transaction records to identify any unrecognized activity. (4) Contact uji77 support via live chat to temporarily freeze your account while an investigation is carried out. We take every security report seriously and will respond within 30 minutes.

uji77 offers over 500 games across a wide range of categories: video slots from world-leading providers, Live Casino with live dealers (baccarat, blackjack, roulette, sic bo), Sports Betting covering the Malaysia League, EPL, La Liga, and over 30 other sports, e-sports (ML, Dota 2, CS:GO, Valorant), online bingo, fish shooting games, and traditional card games. The Game Lobby is updated regularly with new titles every month to ensure you always have fresh options.

Yes, most slot games at uji77 offer a demo mode that can be played without real money. Simply log in to your account and look for the "Demo" or "Try for Free" button on the relevant game page. Demo mode uses virtual credits and lets you understand how a game works before wagering real money. Please note that wins in demo mode cannot be converted into cash. Live Casino games and Sports Betting are not available in demo mode.

If a game is interrupted due to a connection or technical issue, your round data is automatically saved by the system. Refresh the page or log out and log back in — the game result will be credited or debited according to the actual outcome. If your balance is not updated correctly after 10 minutes, take a screenshot of the error and contact support with the time of the incident and the game name. Our technical team will review the game logs and resolve the issue within 1 business hour.